Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
When will my order be delivered?
We ship worldwide. Estimated delivery times are
EU countries: 7–14 business days.
UK & Switzerland: 10–18 business days.
US & Canada: 10–20 business days.
Other regions: 14–25 business days.
Delivery times are approximate and may vary depending on customs, local carriers, or regional delays.
Can I Return my product?
Digital products are non-returnable and non-refundable once delivered. For physical items, returns are not accepted unless the product arrives damaged or defective. If your order is faulty, please contact info@poetix.eu within 30 days of delivery for assistance.
What can I do if my item (or part of it) is damaged?
We take great care to ensure your items arrive safely. If your order arrives damaged or defective, please email info@poetix.eu within 30 days of delivery with clear photos of the item and packaging.Once verified, a replacement or refund will be issued at no additional cost. Returns are not accepted for reasons other than damage or defect.